Ordering Information


How do I place an order?

Click here for instructions on how to order.

 

How do I request copyright permission?

Click here for instructions on how to order.

 

Once I place an order, how do I receive my product?

Follow the steps below to download your files after your order is complete:


  1. Login to your account
  2. Click on your username on the top right and select Orders from the dropdown menu
  3. Click on Purchases

 

What is your refund policy?

All orders are non-refundable. Please review your order thoroughly before purchasing to ensure you have selected the correct materials.

 

What are my payment options?

Students, individuals and corporate users are required to pay via credit card at the time of placing their order.

Educators can either pay via credit card at the time of the order or request an invoice for orders over $200. All orders under $200 must be paid via credit card during checkout.

 

Which forms of payment are accepted?

Ivey Publishing currently accepts payment through PayPal, Visa or Mastercard.

 

Can my order be invoiced?

Invoicing is available for academic accounts when the order total is over $200. You may pay the invoice by credit card, cheque or wire transfer upon receipt.

 

How do I pay an invoice via credit card?

To pay an invoice via credit card, please click the following link: Payment Portal

 

Additional payment information

  • Cheque payments: cheques are payable to Ivey Business School Foundation.
  • For EFT, Direct Deposit and wire transfers, detailed instructions are available here: IBSF Banking Information
  • Remittance must match the currency invoiced. All banking and transaction fees for sending payment, including intermediary fees, are the responsibility of the sender. Include your customer number and the invoice numbers being paid to ensure proper credit to your account.


Where can I find your tax withholding information

For a completed copy of our W-8-BEN-E form, please click here W-8-BEN-E Form

 

Will I be charged tax on my order?

Orders may be subjected to the Federal Goods and Services Tax, or the Harmonized Sales Tax depending on the items ordered and in required geographic markets. Taxes will be calculated during checkout and will be displayed when you review your order before purchasing.