Privacy Policy

Thank you for visiting our website. Ivey Business School Foundation dba Ivey Publishing (“we” or “us”) is committed to protecting your privacy and safeguarding the privacy of your Personal Information in our custody or control in accordance with the Freedom of Information and Protection of Privacy Act (FIPPA), other applicable laws, and this privacy policy (the “Privacy Policy”). The terms “you” and “your” refer to the person or entity accessing our website. If you are accessing the website on behalf of a corporation or other entity, you hereby represent, warrant and confirm that you have the authority to bind such entity to this Privacy Policy. You hereby agree that this Privacy Policy is the equivalent of a written paper agreement between you and us.

This Privacy Policy tells you how we collect, use, store, transfer and disclose your Personal Information. By providing your information, you agree to your Personal Information being processed in accordance with this Privacy Policy, as amended from time to time.

IF YOU DO NOT CONSENT TO THE COLLECTION, USE AND DISCLOSURE OF YOUR PERSONAL INFORMATION IN ACCORDANCE WITH THIS PRIVACY POLICY, DO NOT PROVIDE US WITH ANY PERSONAL INFORMATION.

This Privacy Policy was last modified on December 1, 2022 and is subject to change at any time. Any updates will be posted on this page. You should review the Privacy Policy regularly to make sure that you are aware of any changes. Your access to use of the website on and after the date on which we post the revised terms constitutes your acceptance of the Privacy Policy as revised.

If you are not resident in Canada and/or are located outside of Canada, you bear all responsibility for ensuring that your use of the website, and all products and services, is compliant with all applicable laws relating to your residency and location.

Personal Information

For the purposes of this Privacy Policy, the term “Personal Information” means any information that is defined to be Personal Information under applicable privacy laws. Usually, Personal Information refers to any information about an identifiable individual or any information that can be used to identify an individual. Personal Information may include, for example, your name and home address, your date of birth, payment information, your occupation, medical conditions or other health information, your Personal financial records or credit information, certain video or images of you, or any Personal identification numbers. Publicly available information, such as information in a public directory, is not Personal Information under this Privacy Policy.

Consent for the collection, use and disclosure of Personal Information

Privacy laws require us to obtain the consent of an individual to the collection, use or disclosure of Personal Information in many circumstances. Providing us with your Personal Information is always your choice. By accessing our website or submitting your Personal Information through the website or otherwise, you consent to the collection, use, and disclosure of such information in accordance with this Privacy Policy and as otherwise permitted or required by law.

When we receive Personal Information from you for the purposes of providing you with our website, products or services, or for other uses identified herein, you are providing us with consent as follows:

to allow us to deal with that Personal Information in a reasonable manner, and to deal with Personal Information as set out in this Privacy Policy;
to allow us to provide your Personal Information to third parties we engage to provide or support the website, products or services;
to allow us to use and store your Personal Information for the purpose of providing you with the products and services you purchase from us and to utilize the website; and
to allow us to transfer your Personal Information outside of Canada (whereby your Personal Information will be treated in accordance with applicable foreign laws) for the purpose of storage, processing and use of your Personal Information by us.

If you need to provide us with Personal Information about other individuals, you hereby represent and warrant to us that, where required by law and prior to your disclosure to us, you will obtain the consent of each individual to the collection, use and disclosure by us for the specific purpose(s) that the disclosure is made by you, including all purposes set out herein.

If we sell our organization or merge or amalgamate with another party, you hereby consent to the transfer of your Personal Information and all information you provide to us, to our successor for the same purposes as set out in this Privacy Policy.

Consent Exceptions

There are legal exceptions where we will not need to obtain consent or explain the purposes for the collection, use or disclosure of Personal Information. Some examples of situations where consent is not required include an emergency that threatens the life, health or security of an individual, or if we must comply with a court order or governmental order.

We may use Personal Information without your knowledge or consent in limited circumstances whereby we are required to provide Personal Information to third parties for legal or regulatory purposes. For example, under certain exceptional circumstances we may have a legal duty or right to disclose Personal Information without your knowledge or consent. Various government agencies and law enforcement, may have the authority to review our files and interview our staff when deemed necessary. These agencies have their own strict privacy obligations.

Cookies

We use "cookies" in relation to our website. Cookies are small text files that a website saves on your computer or mobile device when you visit the site. They save and retrieve pieces of information about your visit to the website - for example, how you entered the site, how you navigated through the site and what information and documentation was of interest to you. This means that when you go back to a website, it can often give you tailored options based on the information it has stored about you on your last visit. It enables the website to remember your actions and preferences (such as login, language, font size and other display preferences) over a period of time, so you don't have to keep re-entering them whenever you come back to the site or browse from one page to another.

We use cookies in order to recognize user access privileges, to track individual shopping carts through the ordering process, and to tailor information to make your visit faster and to suit your individual preferences.

Third-party analytics services (among others) may set cookies and have access to your IP address based upon your use of our website. We cannot provide the names and purposes of the third party cookies as we do not have access to that information.

If you are uncomfortable with the use of cookies, you can disable cookies on your computer by changing the settings in the preferences or options menu in your browser. You can set your browser to reject or block cookies or to tell you when a website tries to put a cookie on your computer. You can also delete any cookies that are already stored on your computer's hard drive. However, please be aware that if you do delete and block all cookies, some parts of our website may not work. This is because some of the cookies we use are essential for parts of our website to operate. Likewise, you may not be able to use some products and services or other websites without cookies.

Users rejecting the use of cookies on this website will not have full functionality, and may therefore not be able to use the e-commerce application to order materials on-line or view Portable Document Format documents delivered from the website.

To find out more about cookies, including to see what cookies have been set and how to manage and delete them, visit https://www.allaboutcookies.org/

Information we collect

We collect information provided by you when you use our website. For example, we may collect information you provide when you visit our website, complete a transaction through the website, fill out a form, submit an inquiry to us, place an order for products or services, or engage with us for promotional purposes. We may also collect information you provide at other instances in the course of using and otherwise in relation to the website, products or services.

We may collect some information on our website which is not attributable to an identifiable individual. For example:

The Internet domain for your Internet service provider, such as "company.ca" or "institution.edu";
The type and version of browser you are using;
The type of operating system you are using;
The date and time of your visit to our website and the webpages that you visit on our website, along with the address of the previous website you were visiting, if you linked from another website.

We may also collect anonymous aggregate information on what pages you access or visit, and we may anonymize and/or aggregate information provided to us or that we collect. The aggregate information and anonymized information we collect is may be used for many different purposes in order to improve our website, products or services, and to serve you better. These purposes are for statistical analyses to improve the content of our website, to provide services such as technical support, and to customize the content and/or layout of our website for each individual visitor, and other purposes set out in this Privacy Policy. The website visitor tracking system does not record Personal Information about individuals or link this information to any Personal data collected.

In accordance with our Personal Information collection practices for our website, your visit to our website may be virtually anonymous, unless you volunteer your Personal Information in connection with your visit.

Search Queries: We collect the text of queries entered into our Beta search tool to improve result accuracy and monitor system performance. Because these queries are processed anonymously and are not linked to an identifiable individual, they do not constitute Personal Information under this policy.

Collection of Personal Information

Our collection of Personal Information is limited to that which is reasonable under the circumstances, and we only collect your Personal Information with your consent. For example, we may collect the following Personal Information about you: name, mailing address, email address, telephone number, educational facility, and payment information.

What we do with your information

We use information and Personal Information for the purposes stated below or implied purposes otherwise indicated at the time of collection, including for the following purposes:

To confirm your identity;
To respond to your inquiries;
To meet the legal and regulatory requirements applicable to us;
To process transactions, including as it relates to the provision of products or services;
To perform statistical analyses measuring relative interest in the various areas of our website;
To send email or conventional mail to you, including our email newsletter;
To fill orders placed online;
To conduct customer research; and
Other purposes set out in this Privacy Policy.

We may otherwise use your Personal Information where permissible by law, for example to respond to an emergency, or in the course of an investigation into illegal behavior (see: Consent Exceptions).

Anti-spam

Where applicable, we will seek your express consent to contact you, including by way of commercial electronic messages. This consent is sought by Ivey Business School Foundation dba Ivey Publishing, and you can contact us at 1.800.649.6355 or at Ivey Publishing c/o Ivey Business School at Western University, 1255 Western Road, London, Ontario, Canada, N6G 0N1. You can unsubscribe at any time from receiving commercial electronic messages by following the instructions in such message.

Even if you have opted out of receiving marketing communications from us, please be aware that we may still contact you for other purposes. For example, we may contact you to provide communications you have consented to receive, regarding the products or services we provide to you, or if you contact us with an inquiry, or for other legally permissible contact.

AI-Powered Search (Beta)

Ivey Publishing has introduced an AI-powered search assistant (the 'Ivey Case Concierge') in Beta to help users discover public cases and resources using natural language.

Anonymous Interaction: This tool is available to all visitors and does not require a login. All search queries are processed anonymously. We do not collect or share your name, email, IP address, or location with our AI service providers.
Public Content Only: During this Beta phase, the AI only has access to publicly available content on our website. It cannot access user accounts, purchase history, or restricted educator-only materials.

Automated Processing Disclosure

Automated Ranking: Our AI search tool uses automated processing to rank and present relevant search results. This system does not make significant decisions affecting your account status, pricing, or legal rights. It is a discovery tool designed to assist with navigation and content retrieval.

Children’s Privacy

Ivey Publishing’s website and AI search tool are directed to an adult academic audience. We do not knowingly collect personal information from children under the age of 13 (or 16 in the EU) through our AI search tool.

Transfers and disclosures of Personal Information

We do not otherwise sell, or trade or otherwise transfer Personal identifiable information to third parties. We do not and will not share the Personal Information collected via on this website, in any form, with advertisers. Personal Information is only shared in the limited circumstances described herein this Privacy Policy or as otherwise indicated at the time of collection of such Personal Information.

We may share your Personal Information as follows:

1. Legal requirement: We may access and disclose your Personal Information to respond to subpoenas, judicial processes, or investigations, or in connection with an investigation on matters related to public safety, as permitted by law, or otherwise as required by law. We may disclose your Personal Information to protect the security of our site, servers, network systems, and databases.

2. Sale or Transfer of business or assets: If another entity acquires us or any of our assets, Personal Information we have collected about you may be transferred to such entity. In addition, if any bankruptcy or reorganization proceeding is brought by or against us, such Personal Information may be considered an asset of ours and may be sold or transferred to third parties.

3. School: If you access our content through an academic curriculum in your school or university, we may share your Personal Information with your educational facility, for example your name and materials you have purchased from us, including coursepacks.

4. Third party Service providers: Your Personal Information may be stored, processed or otherwise used by us, our affiliates or our service providers, both inside and outside of Canada. For example, these trusted third parties may assist us in operating our website, facilitating payments, conducting our business, or otherwise providing services to you. Whenever we hire other organizations to provide support services, they will be required to conform to our privacy standards and to allow us to audit them for compliance.

5. AI Service Providers: We use ChatBar AI to provide our conversational search features. Anonymous query text is processed through secure infrastructure that maintains industry-standard certifications (ISO 27001, SOC 2 Type II). Our AI partners (such as Google Gemini and Anthropic Claude) are contractually prohibited from using your query data to train their global models.

Security and retention

We take reasonable steps to protect the security and confidentiality of your Personal Information, including organizational, technological and physical safeguards to protect the Personal Information within our custody or control.

We store Personal Information in electronic and physical files and servers, and our security measures include on- and off-site storage protections, restricted access to records and data processing equipment, password protocols, and encryption and security software. We conduct audits and monitor compliance with our privacy practices.

We only retain Personal Information for as long as is necessary for the purpose for which it was collected. When we no longer are required to retain the Personal Information, we will destroy, erase, or de-identify the Personal Information. Legal requirements, however, may require us to retain some or all of the Personal Information we hold for a period of time that is longer than that for which we might otherwise hold information.

The safety and security of your Personal Information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our website or services, you are responsible for keeping that password confidential. We ask you not to share your password with anyone.

Notwithstanding the foregoing, there are inherent risks to any technology, however remote, that could cause security protocols to fail or to be breached and which could result in the unauthorized collection, use or disclosure of your Personal Information.

Third party links

We may occasionally link to websites of third parties, and such websites are outside of our control. We are not responsible for the content or the privacy policies of websites to which our website may link. When you provide Personal Information on or via a third-party website or platform, the Personal Information may also be collected by the third-party website and may be subject to their privacy policy.

Refund Policy

Unfortunately, due to the immediate access to digital products, all sales are final and non-refundable. Please review your items before proceeding to checkout.

Access, correction and accountability

While we collect the Personal Information that you supply, we do so with the understanding that any such information is accurate. It is important to us that your Personal Information held by us is accurate and complete. Having accurate information about you enables us to provide you with the website in a manner whereby it functions as intended in relation thereto. We will bear no responsibility for any action or omission resulting due to our lack of accurate information for you, including any inaccuracy, malfunction or other deficiency of the website or any of our products or services.

You or a person authorized on your behalf has the right to request to see and obtain a copy of your Personal Information and to request changes or corrections to inaccurate or incomplete information. At any time, you may edit your Personal Information through your profile page.

Any request to access or obtain Personal Information which you submit to us must be made in writing to our Privacy Officer at: cases@ivey.ca. We may charge a reasonable fee for providing information in response to an access request, and, upon request, we will provide an estimate of any such fee upon receiving a request to access information. We may require a deposit for all or part of the fee. Where applicable or permitted, we will make the information available within 30 days or provide written notice when we require additional time to respond to a request for access to information.

In some situations, we may not be able to provide access to certain Personal Information as the right to access Personal Information is not absolute. If we do not provide you with the requested information, we will notify you in writing and explain our reason(s) for not fulfilling your request.

Withdrawal of Consent

You may, at any time, withdraw your consent to our collection, use and disclosure of your Personal Information, subject to reasonable notice and any legal or contractual restrictions. Should you choose to withdraw your consent, we may be unable to provide, or continue to provide, the website or any products or services that can only be provided if we receive appropriate and required Personal Information.

Governing Law

All matters relating to your access or use of the website shall be governed by the laws of the Province of Ontario and the laws of Canada applicable therein, without regard to principles of conflicts of law. You agree and hereby submit to the exclusive jurisdiction of the courts of the Province of Ontario located in London, Ontario with respect to all matters relating to your access and use of the website, as well as any dispute that may arise therefrom.

Successors and Assigns

Our successors and assigns may collect, use and disclose your Personal Information for substantially similar purposes as described in this Privacy Policy.

Contacting Us

If you have any questions or concerns with respect to your Personal Information or our information practices, you may contact our Privacy Officer at: cases@ivey.ca.