The Canadian Pillsbury ready-baked goods cookie line is experiencing disappointing performance, and the marketing manager at General Mills Canada Corporation is under pressure to make strategic decisions that will help turn around the segment. The marketing manager has engaged the help of the consumer insight team to conduct market research studies that will shed light on consumers and their attitudes, behaviours, and preferences towards the product. The results from the market research studies have arrived, and the students, assuming the role of the marketing manager, must filter through them to determine how this information can be used to improve the performance of the cookie segment. More specifically, students will need to determine where the greatest opportunities lie, who the team should target, what brand messaging is the most relevant, and what type of communication plan would be most effective.
皮尔斯伯里的曲奇挑战 Pillsbury Cookie Challenge (Simplified Chinese version)
Allison Johnson, Natalie Mauro
Product #:W33773
Supplier:Ivey
Discipline:Marketing
Setting:Canada, 2006
Subjects:
Industries:
Geography:
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Learning Objectives
- 让学生熟悉不同类型的消费者研究,以及如何帮助营销人员做出更好的决策。
- 培养学生识别相关客户洞察的能力,并展示这些见解如何有助于制定战略。
- 强调除人口统计以外的市场细分方法。
- 探索营销经理提高业务绩效的方法。
This case seeks to:
- Familiarize students with different types of consumer research and how it can help marketers make better decisions.
- Develop students’ ability to recognize relevant customer insights and to show how these insights can help determine strategies.
- Highlight ways to segment the market, other than by demographics.
- Explore ways in which marketing managers can improve business performance.