Audio Advice was a brick-and-mortar audio specialty retailer with two stores in North Carolina. Traditionally, audiophile components were only sold through specialty stores. However, this practice was shifting, with a growing portion of sales occurring online. Audio Advice wanted to capture a portion of this growing channel, so started online as an Amazon Marketplace seller. Though this channel resulted in quick revenue growth without a great deal of initial investment, it was not suitable long term. Audio Advice’s management had a bigger vision. In planning their transition to their own e-commerce site, Audio Advice needed to consider branding: should they extend their existing brand, use a sub-brand, or develop a new one, and how would each option affect in-store sales and reputation, and the willingness of audiophile brands to allow online sales of their products?
音频建议(Audio Advice):从线下零售到电子零售 Audio Advice: From Retail to E-Tail (Simplified Chinese version)
Michael A. Stanko
Product #:W35325
Supplier:Ivey
Discipline:Marketing
Setting:United States, 2016
Industries:
Geography:
Your Price:$10.54
Purchase this material with a free Educator Account and enjoy more benefits:
- Free Educator Copy
- Free Teaching Notes
- Build your coursepack
- Discounted academic price
Learning Objectives
- 了解线上环境中的品牌和子品牌决策;
- 了解转为线上零售对组织机构所带来的挑战(例如,管理潜在冲突和利用营销渠道之间的协同效应);
- 介绍亚马逊商城(很多人并不熟悉的重要渠道);
- 评估通过亚马逊市场、直接电子商务和实体零售进行销售的区别;
- 了解并分析客户终身价值。
The case is suitable for advanced undergraduate marketing students and MBA students. The case is ideal for a core MBA marketing course, and will also fit well in courses on digital marketing, brand management, marketing communications, and channel management. The case will help students to:
- Understand branding and sub-branding decisions in an online environment;
- Appreciate the organizational challenges of shifting to online retail; e.g., managing potential conflict and capitalizing on synergies between the marketing channels;
- Introduce Amazon Marketplace (a substantial channel that many students are not familiar with) and evaluate the distinctions between selling through Amazon Marketplace, direct e-commerce, and brick-and-mortar retail;
- Understand and analyze customer lifetime value (CLV).