Accion's Fintech Strategy

Name: Accion's Fintech Strategy (English version)
SKU: 319091

Rangan, V. Kasturi; Chu, Michael; Gregg, Tricia

Product #:319091

Supplier:Harvard Business School

Discipline:Strategy

Details:Case (PDF) • 25 pages • 2019-03-13 (Rev: 2023-03-17)

Subjects:

Strategic planning Strategy Innovation Nongovernmental organizations Business growth Customer relationship management Microfinance Strategy formulation Society and business relations Corporate strategy Customer experience Financing Strategy

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Accion, an NGO, had been a pioneer in microfinance since its entry into that sector in the early 1970s. Its investments in Banco Compartamos paid off, when the microfinance bank went IPO in 2007, leaving an influx of $138 million for Accion. Under a new CEO, Michael Schlein, who came from Citibank, the organization was constantly wrestling with what its next strategic direction should be. In 2010, Schlein decided to move the organization in the direction of fintech, betting that the new digital technologies would enable a rapid inclusion of the 1.7 billion people who had been traditionally excluded from financial products and services. The case lays out the components of the new strategy and asks students to assess its effectiveness.

Learning Objectives

To understand the evolution of an industry and the corresponding evolution of the strategies of the leading firms in that industry, and to judge their effectiveness.