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Aman Resorts (Abridged)

Soltes, Eugene;Sesia, Aldo

Product #:112100
Supplier:Harvard Business School
Discipline:General Management
Setting:Singapore, 2010
Details:Case (PDF) • 10 pages • 2012-06-07

Subjects:

Customer serviceCustomer experienceLeadership and managing peopleManagement

Geography:

SingaporeAsia
Your Price:$11.64

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To maximize their effectiveness, color cases should be printed in color. Aman Resorts (Abridged) describes the operating model and philosophy of this high-end set of global properties. Aman relies on employees taking considerable initiative to deliver the highest quality personalized service in the hospitality industry. The case also highlights Aman's strategy and operations which differ in many ways from industry standards. Aman Resorts (Abridged) is a slightly shorter version of Aman Resorts, HBS No. 111-012.

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Case Study: Aman Resorts (Abridged) (English version) | Ivey Publishing