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Chandos Construction: Bringing Humanity to Building

Shaundra Waddell, Jennifer Cherneski, Jen Hancock

Product #:W36789
Supplier:Ivey
Discipline:Organizational Behaviour/Leadership, Sustainability
Setting:Canada, 2023
Details:Case (PDF) • 13 pages • 2024-05-21

Subjects:

Corporate social responsibilityCorporate governanceSustainable business practicesOrganizational cultureLeadership and managing peopleOrganizational behaviorManagement

Industries:

Construction and engineering

Geography:

North AmericaCanada
Your Price:$9.71

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Established in 1980, Chandos Construction (Chandos), a Canadian general contractor, prioritized inclusivity, collaboration, and innovation. As the largest B Corporation–certified commercial builder in North America, Chandos aimed to create a legacy and promote shared prosperity through employee ownership. The vice-president of Collaborative Construction at Chandos, Jen Hancock, championed initiatives such as lean integration and waste diversion policies. In September 2023, she prepared for a meeting with the project management team to propel sustainable construction initiatives forward. She aimed to advance Chandos’s sustainable construction and believed that integrated project delivery (IPD) could revolutionize the industry, aligning with the company’s goal of achieving net zero by 2040. Despite challenges in wider IPD adoption and collaboration on smaller projects, Chandos saw an opportunity to lead by emphasizing both environmental and human health aspects.

Learning Objectives

This case can be used in undergraduate-level courses related to corporate social responsibility (CSR), sustainability, or supply chains. After working through the case and assignment questions, students will be able to do the following:

  • Understand the differences between traditional construction approaches and IPD concerning both sustainability and public health.
  • Examine lean construction, the Leadership in Energy and Environmental Design (LEED) rating system, and B Corporations.
  • Apply stakeholder theory and its importance to CSR and sustainability.
  • Recognize sustainable supply chain implications.
  • Integrate the United Nations Sustainable Development Goals, the Inner Development Goals, and environmental, social, and corporate governance into an organizational strategy.
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Case Study: Chandos Construction: Bringing Humanity to Building (English version) | Ivey Publishing