Change Agent In Waiting

In the early years after its founding in 1960, Singapore's public housing authority met the basic shelter needs of about 6% of the country's population. By 2007, it was providing quality homes to more than 80% of the country's 3.7 million residents. In this case, students take the perspective of a recent MBA graduate as she tries to reorganize the housing authority. Students analyze various change initiatives for making the agency more customer-focused, innovative, and efficient.