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Chem-ARC: Playing the Blame Game

Julie Gosse, Anthony Mccreery

Product #:W32509
Supplier:Ivey
Discipline:Human Resource Management, Organizational Behaviour/Leadership
Setting:Canada, 2022
Details:Case (PDF) • 9 pages • 2023-03-06

Subjects:

LeadershipPower and influenceEmployee engagementLeadership and managing peopleDeveloping employeesOrganizational cultureOrganizational behavior

Industries:

Energy and natural resources sector

Geography:

North AmericaCanada
Your Price:$9.71

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The turnaround coordinator at Chem-ARC Industries (Chem-ARC) had to solve a dispute involving multiple stakeholders within the Turnaround Scheduling and Planning Department. Chem-ARC had been only two days into a company-wide shutdown when a delay on the plant floor sent the outage schedule into disarray. Members of the department started to blame one another for the issues Chem-ARC was facing. With a group of disgruntled employees, a costly problem that urgently needed fixing, and a senior management team pressing for answers, the coordinator had to find a way to improve teamwork within her department while conveying to upper management that she was capable of her position as leader.

Learning Objectives

This case is recommended for the organizational behaviour module of an introductory business course at the undergraduate level. After working through the case and assignment questions, students will be able to do the following:
  • Evaluate how subcultures within a department can deviate from the company’s intended culture.
  • Diagnose issues with company structure as a fundamental reason for breakdowns in communication.
  • Identify root causes and differentiate between a problem’s symptom and its underlying cause.
  • Use diagnostic organizational behaviour tools within the concepts of leadership, power, and influence and motivation to understand why organizations fail in reaching their true potential.
  • Understand accountability and identify where fault lies within an organization.
  • Conduct an analysis and propose short- and long-term strategies for reaching some ideal outcome.
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Case Study: Chem-ARC: Playing the Blame Game (English version) | Ivey Publishing