Coordinating Disaster Logistics after El Salvador's Earthquakes using SUMA's Humanitarian Supply Management System

Set during the devastating earthquakes in 2001 in El Salvador, the case narrates the process of implementing SUMA, a supply management system. It addresses the complexity of a humanitarian operation where numerous un-coordinated parties are involved in a highly politicized environment. Beyond providing managers and the public with information about the amounts of aid collected, stored and distributed, SUMA contributes to the situation with a degree of visibility and accountability essential to prevent the aid from manipulation or diversion.