Crocs: Using Community-Centric Marketing to Make Ugly Iconic

In 2022, the Crocs Classic Clog was the best-selling item of clothing on Amazon, the brand was one of the fastest growing brands in the U.S., and global net revenue had increased to approximately $3.6 billion. By most accounts, Crocs had become the "it" shoe. Crocs shoes were spotted on high-fashion runways, collaborating with luxury brands and designers including Balenciaga, Christopher Kane, and Christian Cowan, and on the feet of massively popular celebrities such as Justin Bieber, Post Malone, Bad Bunny, and Luke Combs. Crocs was also considered a top preferred footwear brand among U.S. teens in 2023. Few could have predicted Crocs' meteoric success given the state of the brand just ten years earlier. Indeed, in the late 2000's and early 2010's, Crocs shoes were often mercilessly mocked for their hideous appearance, and the organization had nearly gone bankrupt. So how did Crocs clogs go from internet meme fodder to sought-after cultural sensation? Could the Crocs brand maintain its popularity and grow more globally, or was the brand destined to fall out of favor once the tides of fashion changed again? How should Crocs evolve its product portfolio and marketing strategy to ensure a stable and permanent place in consumers' wardrobes?