Cyberattack: The Maersk Global Supply-Chain Meltdown

Name: Cyberattack: The Maersk Global Supply-Chain Meltdown
SKU: 9B19M022_P

David T.A. Wesley; Luis Alfonso Dau; Alexandra Roth

Product #:9B19M022_P

Supplier:Northeastern University

Discipline:International Business, Strategy

Setting:Denmark, Ghana, Ukraine, United Kingdom, USA, 2017

Details:Case (PDF) • 16 pages • 2019-04-09 (Rev: 2019-04-10)

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In 2017, the new chairman of A. P. Møller-Maersk confronted one of the worst cyberattacks in history, which crippled the company's vast global shipping network that accounted for nearly 20 per cent of global container shipping. NotPetya was a particularly virulent strain of ransomware that, within seconds, destroyed Maersks’s servers and personal computers around the world. Maersk's senior system administrators had warned the company that its network was vulnerable, but the necessary upgrades were never completed. How can the company recover from this devastating event? And how can it protect itself from cyberattacks in the future?

Learning Objectives

The case is suitable for undergraduate and graduate introductory strategy and international business courses, particularly those that emphasize technology and risk. The case is intentionally non-technical, focusing more on global business strategy; however, the case can be used as a starting point to help students understand the risks and challenges faced by companies that rely on Internet connectivity.

Cyberattack: The Maersk Global Supply-Chain Meltdown

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Learning Objectives