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Product cover image for DBS Disrupted: Building Resilience in Digital Transformation

DBS Disrupted: Building Resilience in Digital Transformation

Siew Kien SIA; Ronald HEE

Product #:ABCC2025001
Supplier:The Asian Business Case Centre, NTU
Discipline:Accounting
Setting:Singapore
Details:Case (PDF) • 7 pages • 2025-02-20

Subjects:

AccountingDigital transformationFinance and investingBusiness management

Industries:

Financial service sector

Geography:

SingaporeAsia
Your Price:$9.71

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In early 2023, The Development Bank of Singapore (DBS) was widely lauded as the premier example of fiancial digital transformation. Yet, through 2023 and early 2024, the bank suffered no less than six disruptions to its services. This case study explores these disruptions, their causes, the fall out, and DBS' remedial actions, to highlight the challenges and risks inherent in digital transformation.

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Case Study: DBS Disrupted: Building Resilience in Digital Transformation (English version) | Ivey Publishing