Felicity Wang: When toxic talent's success tests corporate culture

Ruiz-Alba, José Luis; Chinchilla, Nuria

Product #:DPO-0866-E

Supplier:IESE Publishing

Discipline:Organizational Behaviour/Leadership

Setting:Hong Kong; China, 2024

Details:Case (PDF) • 13 pages • 2025-05-16

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Felicity Wang is the managing partner of Alpha Legal Solutions (ALS), a prestigious European law firm with offices in 30 countries, including Hong Kong. Felicity hired Nigel Carter, a lawyer with expertise in the digital economy, at the urging of James Jackman, chair of ALS, to encourage specialization in digital transformation as a strategy to differentiate the firm. Nigel excels as an expert in his field and as a leader in new client acquisition and profitability. A 360-degree performance evaluation process is being carried out at the firm, and Felicity faces complex decisions stemming from Nigel?s evaluation results, which are particularly problematic since she was about to propose his promotion to partner.

Learning Objectives

The case can be used in MBA, EMBA, PMD, and AMP programs. Objectives: 1) Analyze the 360-degree performance evaluation process: utility and risks; 2) Discuss how to manage difficult-to-lead talent; 3) Evaluate the consequences of inaction on the part of a manager who should be making decisions but is not; 3) Risk of not addressing problems in a timely manner; 4) Personal attitude issues and how to address them; 5) Importance of competency-based management. Questions about specific decisions can be considered first. The results of the competency-based performance evaluations and the radar charts can be analyzed in depth. Various role plays can be performed.

Felicity Wang: When toxic talent's success tests corporate culture

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Learning Objectives