Fintech Solutions: Under Pressure

Name: Fintech Solutions: Under Pressure (English version)
SKU: W33636

Julie Gosse, Kartik Rao

Product #:W33636

Supplier:Ivey

Discipline:Human Resource Management, Organizational Behaviour/Leadership

Setting:Canada, India, United States, Portugal, 2022

Details:Case (PDF) • 10 pages • 2023-07-17

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In October 2022, Priyanka Bhat, the project manager leading a project for Fintech Solutions, was contemplating her options to handle issues plaguing the project. Foremost among them was to find an effective solution to the many conflicts between the team’s business analyst, Jada Goodwin, and the other team members. Although Goodwin was a competent employee and liked by the client, she had been accused by several team members of creating a hostile work environment. Bhat needed to quickly devise a plan that restored a collegial team environment and ensured on-time delivery of the project to the client.

Learning Objectives

This case examines intragroup conflict at a technology firm where a large majority of the project team members work remotely and are distributed across multiple locations around the world. The case is written for an introductory organizational behaviour course. After completing this case, students will be able to do the following:

Understand the challenges of working in culturally diverse teams.
Analyze intragroup conflicts by understanding the role of culture, organizational structure, leadership, and cognitive differences between team members.
Evaluate alternative courses of action for a complex organizational behaviour issue.
Make recommendations by creating an action plan based on their analysis.

Fintech Solutions: Under Pressure

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Learning Objectives