Founder Mode Versus Manager Mode: The Airbnb Growth Challenge

In September 2024, Airbnb, Inc. (Airbnb), CEO Brian Chesky unintentionally ignited a fierce debate in management circles when he explained how he had shifted his leadership approach to what he called “founder mode.” In contrast to the more traditional “manager mode,” this method required a founder’s deeper involvement in the business, eschewing the delegation that had been commonly recommended to leaders of large, growing companies. This case explores the controversy Chesky sparked, along with the potential benefits and weaknesses of adopting a “founder mode” managing style. It invites students to consider whether “founder mode” would be effective and sustainable in most operating environments.