Headspace in 2018

Name: Headspace in 2018 (English version)
SKU: SM-314

Siegel, Robert;Seibert, Peter A.

Product #:SM-314

Supplier:Stanford University

Discipline:Operations Management

Details:Case (PDF) • 17 pages • 2018-11-12

Subjects:

Operations and supply chain management Customer retention Product management Customer experience Business management

Industries:

Information technology and telecom sector Business services sector

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$9.71

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Headspace in 2018 examines the company as it charts a new trajectory. The case follows the point of view of Randhir Vieira, Head of Product at Headspace, and dives into several challenges and opportunities from a Product Manager's perspective. Topics include boosting customer retention rates, finding and testing key metrics, incorporating new technologies, employing the jobs to be done framework, and evolving the platform.