Henkel: A Digital Transformation Journey (Abridged)

Jané, Joan

Product #:OIT-0025-E

Supplier:IESE Publishing

Discipline:Information Systems

Details:Case (PDF) • 14 pages • 2023-10-02

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This case offers a condensed version of Henkel's original case, emphasizing the business dimensions of the digital transformation journey while minimizing the technical details. It chronicles the evolution of the supply chain and manufacturing operations of Henkel's Laundry & Home Care Division from 2011 to 2020. Dr. Dirk Holbach, the Corporate Senior Vice President of Supply Chain, stands as the pivotal figure behind this digital shift, having led, conceptualized, and championed the transformation at Henkel. The narrative captures key success indicators, setbacks, and invaluable lessons drawn from the metamorphosis of a global supply chain operation into a cutting-edge, Industry 4.0 digitally-enabled supply chain. As Dirk Holbach navigates this evolving digital landscape, he encounters fresh technological prospects and hurdles, compelling him to strategize for the future. This case is an condensed version of the case case "Henkel: A Digital Transformation Journey", P-1186-E, from the same authors.

Learning Objectives

Crafted with an executive audience in mind, this case facilitates a comprehensive exploration of the pivotal elements involved in transitioning from conventional supply chains to digital supply networks, especially in the face of evolving technological, market, and societal trends. The focus remains directly on the digital metamorphosis of Henkel's Laundry & Home Care Division's supply chain and manufacturing operations. Participants are encouraged to assess the adoption of new technology bricks, discuss how to strategize the rollout of a digital supply chain transformation and evaluate future challenges and decisions.