Industry Note on Personal Computers, Managed Print Services in the Distributied Workplace and 3D Printing in 2021

Name: Industry Note on Personal Computers, Managed Print Services in the Distributied Workplace and 3D Printing in 2021 (English version)
SKU: SM347B

Burgelman, Robert A.; Sutherland, Margot

Product #:SM347B

Supplier:Stanford University

Discipline:Operations Management

Setting:usiness models to adapt to changing customer needs; 2.

Details:Note (PDF) • • 2022-09-23

Subjects:

Business management Operations and supply chain management

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On November 2, 2021, Enrique Lores, CEO of HP, Inc., ended the first online huddle of the week with his executive leadership team. The day was an historic one for the Palo Alto-based global company: six years earlier, HP Inc. came into being after the split of the iconic hardware company into two: HP, Inc. and Hewlett Packard Enterprise. As soon as Lores, who had become CEO the year prior, took over the reins at HP Inc., he immediately began to strategize the aggressive transformation of the hallowed company from a product-oriented to a customer experience-oriented company, identifying three areas, each requiring significant innovation: 1.