Infosys Consulting 2011-2022 - The Evolution Continues

Infosys Consulting was known for delivering innovative consulting services to some of the world's most complex companies. Launched in 2004 as a separate subsidiary, Infosys Consulting was integrated into a new business unit within its parent company in 2011. This case study examines strategic and operational decisions the global leader in consulting and technology faced in growing the increasingly commoditized-and competitive-systems integration and IT outsourcing business. This path involved several bumps in the road, to be sure, and achieving a healthy growth trajectory would require careful decisions about everything from leadership to client relationships to company governance. And it would take a new global model primed to capture the massive opportunities at the intersection of strategy and technology.