International Bank of Malaysia Limited

Name: International Bank of Malaysia Limited (English version)
SKU: 9A74C019

Joseph J. DiStefano

Product #:9A74C019

Supplier:Ivey

Discipline:International Business, Organizational Behaviour/Leadership

Setting:Malaysia, USA, 1974

Details:Case (PDF) • 10 pages • 1974-01-01 (Rev: 2004-01-22)

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The expatriate manager of an international bank faces two major problems. One is internal - how to resolve the inter-departmental conflicts caused by antagonism between two department heads. The other is external - how to cope with government pressures to establish quotas for hiring personnel at every level in the organization. The internal problems of the organization mirror the major socio-cultural-racial tensions in the society.

Learning Objectives

To illustrate the ethical, legal, and operating dilemmas created by a country's laws requiring that staffing policies reflect the racial mix of the country.
To develop an appreciation for the difficulty of managing in such situations.
To show the impact on interpersonal and interdepartmental relations (and therefore on internal operations) of societal conditions.
To show that a well-thought-out long-term strategy and philosophy could help managers manage their operations better on a day-to-day basis.

International Bank of Malaysia Limited

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Learning Objectives