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Product cover image for ISL: Building Skills and Impacting Communities

ISL: Building Skills and Impacting Communities

Amy Moore, Sridhar Pabbisetty, Tracey Toefy

Product #:W44945
Supplier:Ivey/GIBS
Discipline:Entrepreneurship, Sustainability
Setting:India, United States, 2023
Details:Case (PDF) • 13 pages • 2025-08-05

Subjects:

Leadership and managing peopleEntrepreneurshipManagement

Industries:

Education institutions

Geography:

IndiaUnited StatesAsiaNorth America
Your Price:$9.71

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The case highlights the evolution of ISL, a non-profit based in India, which aimed to empower disadvantaged communities through innovative education and technology. Its founder and executive director, Leo Joseph, was conscious of the importance for ISL to evolve, making its offering as targeted and impactful as possible. The net promoter score ratings from ISL’s last two community changemakers programs were extremely high—96.5 per cent—but Joseph was concerned that the direct impact on marginalized communities was minimal. Should this area be ISL’s focus in the future? Or should ISL instead focus its energies on its more recent projects: educating girls, building critical literacy, and using artificial intelligence for social impact? What was the right strategic direction for ISL? And what should it be measuring?

Learning Objectives

This case can be used in an undergraduate or graduate business program in courses on strategy, strategy execution, social impact, and organizational development and behaviour.

After reading and discussing the case in class, students will be able to do the following:
  • Understand the underlying principles that have shaped ISL’s journey
  • Explain and apply the theory of change and use it to create a logic model for an organization
  • Discuss how to scale the impact of a social enterprise
  • Recommend a direction for ISL, considering its social mission and desired impact
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Case Study: ISL: Building Skills and Impacting Communities (English version) | Ivey Publishing