In February 2016, Tim Cook, Apple’s chief executive officer, challenged a U.S. Federal Court order for Apple to assist the Federal Bureau of Investigation (FBI) in a case involving suspected international terrorism. The government wanted Apple to provide the FBI with access to encrypted data on an Apple product, the iPhone. Cook's refusal to acquiesce to the government's demands drew strong public debate, pitting the proponents of national security against those in favour of customers’ digital privacy and security. The case invoked an ethical dilemma faced by management in issues involving right-versus-right decisions. Which right should Cook choose? What are the ethical dilemmas involved in making this decision? How should Cook resolve the dilemma?
La Apertura De Una «puerta Trasera» Al iPhone: Un Dilema Ético (Building a Backdoor to the iPhone: an Ethical Dilemma Spanish version)
Tulsi Jayakumar, Zoher Mandjee Tahora
Product #:W50755
Supplier:Ivey
Discipline:General Management, Strategy
Setting:United States, 2016
Your Price:$9.71
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Learning Objectives
- Diferenciar entre varios tipos de decisiones de gestión ejecutiva: lo correcto frente a lo incorrecto, en comparación con lo correcto frente a lo correcto.
- Detectar y entender los dilemas morales a los que se enfrenta la dirección a la hora de decidir entre dos opciones correctas: «el problema de las manos sucias».
- Comprender los planteamientos que sirven de base para el desarrollo de estrategias prácticas de resolución de este tipo de dilemas.
This case can be taught in a 90-minute session of a Business Ethics course in a postgraduate or executive MBA program. It may also be used in an Information Management course to teach a module on Ethics in Information Management, focusing on the moral and ethical dimensions of information handling and use, including gatekeeping. The case will help students to:
- Distinguish between various kinds of executive management decisions: right-versus-wrong compared to right-versus-right.
- Recognize and understand the moral dilemmas facing management involving right-versus-right decisions or “the-dirty hands problem.”
- Understand the frameworks used in developing practical approaches to resolving these dilemmas.