MAGIS Infotech: Talent Management Concerns

In January 2020, the human resources (HR) head of MAGIS Infotech (MAGIS), a software solutions provider to banking and financial firms, was asked to come up with a set of new HR measures to resolve problems related to coordination between employees at MAGIS’s two locations—in Abu Dhabi, United Arab Emirates, and Coimbatore, India. The Abu Dhabi location had all of the client-facing roles and support functions such as HR and finance, whereas Coimbatore had the back-end roles related to software development and testing. The HR head, located in Abu Dhabi, was responsible for HR matters for both the Abu Dhabi and Coimbatore locations. Within the next two months, MAGIS would recruit and onboard a large batch of employees to double the workforce at the Coimbatore location, which faced a lack of cohesion between employees at different levels. In addition, there was friction between the Abu Dhabi and Coimbatore teams. The HR head had to come up with HR measures to resolve these issues before the new employees were recruited.