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Product cover image for Oxford County Long-Term Care: The COVID Confrontation

Oxford County Long-Term Care: The COVID Confrontation

Gerard Seijts, Ann C. Frost

Product #:W49546
Supplier:Ivey
Discipline:Human Resource Management, Organizational Behaviour/Leadership
Setting:Canada, 2022
Details:Case (PDF) • 4 pages • 2026-04-29

Subjects:

Organizational cultureOrganizational behaviorLeadershipLeadership development

Industries:

Healthcare sector

Geography:

CanadaNorth America
Your Price:$9.71

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Andrew Mayer was the director of Long-Term Care for Oxford County, Ontario, Canada, responsible for long-term care facilities during the COVID-19 pandemic. One evening, a group of unvaccinated individuals, all family members of one resident, waited at his parking space. They indicated their displeasure with him, through words and physical threats, for doing what he was doing: implementing government directives to keep people safe. Their motive was to strong-arm him to allow them entry into the long-term care home without being vaccinated or tested for COVID. Mayer felt that there was a risk of physical attack. As he pulled away to a safe location, he started to worry about his staff. What should he do next?

Learning Objectives

This case can be used in courses or modules at the undergraduate and graduate levels dealing with leadership, crisis, communication, conflict resolution, and resilience. The case would also serve well as a learning experience in executive education courses.

The case allows students to do the following:
  • Learn tactics to diffuse conflict.
  • Consider how to de-escalate tension and anger in conversations.
  • Discuss the importance of resilience in human functioning.
  • Learn how resilience can be developed in people.
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Case Study: Oxford County Long-Term Care: The COVID Confrontation (English version) | Ivey Publishing