&pizza: Leading an 'Employee-First' Company During a Period of Societal Challenges

Name: &pizza: Leading an 'Employee-First' Company During a Period of Societal Challenges (English version)
SKU: 921017

Gino, Francesca;Huizinga, Jeff

Product #:921017

Supplier:Harvard Business School

Discipline:General Management

Details:Case (PDF) • 21 pages • 2020-09-16

Subjects:

Crisis management Enterprise agility Leadership Organizational culture Business management Change management Leadership and managing people Leadership and managing people Management

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&Pizza is a pizza chain that in the spring of 2020 finds its business completely up-ended by the COVID-19 crisis and shut-down. Many companies in the restaurant and hospitality sector responded to the crisis by shutting down their operations and laying off employees. &Pizza's leader took a different approach: as the company pivoted mainly to a delivery model, he realized there would be added strain on his employees, and so he decided to not only avoid lay-offs, but to increase wages and provide other benefits to its Tribe (i.e., the employees).