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Product cover image for PNG Jewellers (A): Deciding on the Future of Performance Improvement Plans

PNG Jewellers (A): Deciding on the Future of Performance Improvement Plans

Shubham Sharma, Satyendra C. Pandey

Product #:W45593
Supplier:Ivey
Discipline:Entrepreneurship, Human Resource Management
Setting:India, 2022
Details:Case (PDF) • 16 pages • 2025-10-31

Subjects:

Management performanceFamily businessesOrganizational cultureOrganizational behavior

Industries:

Goods, trade, and consumer services

Geography:

IndiaAsia
Your Price:$9.71

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In March 2022, the head of HR at P.N. Gadgil Jewellers Ltd., based in Sangli, India, was facing a dilemma. She was deliberating about the future of the company’s six-month performance improvement plan (PIP) initiative, which was created to support underperforming sales executives. The PIP label triggered anxiety among employees who saw it as a prelude to being dismissed them from the organization. The company’s goal was to positively rebrand the plan as a developmental program and ensure maximum productivity and well-being for the employees of the sixth-generation family business in the gold, platinum, diamond, and custom bridal jewellery industry. However, with the next appraisal cycle only weeks away, the head of HR had to decide whether to continue or abandon the company’s formal PIP process.

Learning Objectives

This case is suitable for HR management courses at the undergraduate and graduate levels, as well as executive programs. It is best placed during the performance management module, or PIPs in particular. In addition, the case can be used in a family business course to discuss professionalism in family businesses. It can be used to highlight how a multi-generation enterprise can formalize HR processes while preserving its legacy culture. After completion of this case and assignment questions, students will be able to

  • comprehend and differentiate key performance indicators for front-line retail staff and analyze the components of the integrated performance management system;
  • diagnose the root causes of individual performance gaps in a retail environment and how organizations can effectively use PIPs;
  • evaluate the various elements in a PIP and how to promote employee performance improvement, rather than hamper the well-being of employees; and
  • analyze and compare various development-oriented alternatives to traditional PIPs.
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Case Study: PNG Jewellers (A): Deciding on the Future of Performance Improvement Plans (English version) | Ivey Publishing