Premià de Dalt (A)

Giuseppe Giura; Vaccaro, Antonino

Product #:BE-0208-E

Supplier:IESE Publishing

Discipline:General Management

Setting:España, 2018

Details:Case (PDF) • 7 pages • 2021-01-22

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In 2018, the people of Premià de Dalt, a small town north of Barcelona (Spain), started to be seriously concerned about security. Indeed, the local police (Policia Urbana) had received an anomalously high number of reports of home burglaries. The mayor of the city was urged to find an immediate and effective solution. This situation was part of a much larger problem affecting Barcelona's metropolitan area. Most of the responsibility for security lay with the Mossos d'Esquadra (regional police) but they claimed to have no resources to increase controls in the area. Thus, a solution relying on local resources at the town level was needed. Everyone on the city council knew they were dealing with a complex decision-making process involving financial, social and ethical considerations.

Learning Objectives

This is a flexible case that might be used in several courses for MBAs and executives, in courses such as: business ethics, social innovation, decision making, ethics and public policy, public-private partnerships, etc. The main issues that can be discussed in class (both in-person and online) are: 1. Ethical issues associated with the privatization of government activities and duties. 2. Managing citizens? expectations (vs. needs) and related cognitive distortions. 3. Public security and wellbeing. 4. Stakeholder engagement. 5. Managing organizational complexity. 6. Social innovation driven by government failure.