Rao's Dilemma: Addressing Issues in Selection Practices

Sridevi Nair, Arti Kumar, Jain Mathew

Product #:W34114

Supplier:Ivey

Discipline:Human Resource Management, Organizational Behaviour/Leadership

Setting:India, 2023

Details:Case (PDF) • 4 pages • 2024-04-25

Subjects:

Geography:

Asia India

Your Price:

$9.71

Language:

Format:

Purchase this material with a free Educator Account and enjoy more benefits:

Free Educator Copy
Free Teaching Notes
Build your coursepack
Discounted academic price

The recently appointed placement officer at a prestigious business school in Bangalore, India, faced an unexpected challenge in the placement process involving a diligent second-year master of business administration student. The student's encounter with a leading restaurant aggregator during the final interview had taken an unexpected turn, leaving her feeling harassed. Disturbed by the student's experience, the placement officer began questioning the existing recruitment procedures, contemplating their alignment with evolving societal values. The student's experience underscored the intricate dynamics of modern recruitment, urging a reconsideration of established practices.

Learning Objectives

The case is intended for use in a postgraduate or graduate business management course, particularly human resource management or organizational behaviour. The case can be used to demonstrate the importance of the selection process, help students understand the importance of ethical behaviour in the selection process, and highlight the role of biases. The case primarily focuses on the selection process.

Through discussion of this case, students will be able to understand the different aspects of the selection process and the factors that can influence the candidate experience during the process, especially during a personal interview. After working through the case and assignment questions, students will be able to do the following:

Identify the steps in the recruitment and selection process.
Differentiate between recruitment and selection processes.
Examine the effectiveness of interviews in predicting job performance and identify techniques to make interviews more effective.
Evaluate perceptual errors and biases and their impact on selection.
Recommend steps that an organization can take to resolve and prevent such issues.