Returning to Redmond? Exploring Equity in Hybrid Work Environments at Microsoft

This public-sourced case is based on a series of decisions Microsoft and other US-based technology companies made between 2021 and 2022 related to hybrid and return-to-office work policies coming out of the COVID-19 pandemic. The case focuses on the balance that must be struck between policies that enable employee flexibility in terms of choosing a work modality (based on factors such as productivity, physical health considerations, professional growth, and home care requirements, among others), while not disproportionately harming career prospects for historically marginalized groups who might prefer to work remotely (out of preference or necessity). Discussion could focus on topics such as distribution of care work, professional double standards for women, intersectionality, and other ethical considerations.

At the Darden School of Business, this case is taught in first-year and second-year ethics electives. It would also be suitable in a module covering diversity, equity, and inclusion.