<iframe src="https://www.googletagmanager.com/ns.html?id=GTM-PHTV9K7" height="0" width="0" style="display:none;visibility:hidden">
Loading
Skip to Main Content
Product cover image for Sam's Pizzeria: Managing Peak Demand (Digital Learning Experience)

Sam's Pizzeria: Managing Peak Demand (Digital Learning Experience)

David Wood

Product #:W33288
Supplier:Ivey
Discipline:Operations Management
Setting:Canada, 2018
Details:Digital Learning Experience (Virtual) • 65 min • 2023-02-28

Subjects:

Business managementOperations and supply chain management

Industries:

Food and beverage sector

Geography:

North AmericaCanada
Your Price:$16.95

Purchase this material with a free Educator Account and enjoy more benefits:

  • Free Educator Copy
  • Free Teaching Notes
  • Build your coursepack
  • Discounted academic price

Please note that the traditional PDF version of the case (9B20D002) is included in this Digital Learning Experience. In October 2018, Sam Moretti, owner of Sam’s Pizzeria (Sam’s) in Orillia, Ontario, needed to determine how he should staff his business to keep up with an increase in demand on Halloween. Halloween had often been a source of frustration, as Moretti struggled to keep up with demand on that day. Providing his customers with good-quality pizza and fast delivery was critical to Sam’s success. Not wanting to repeat the mistakes of the past, Sam knew that he would need a better plan to staff his pizzeria if Halloween were to be any different this year.

Learning Objectives

The original case was developed to use in an introductory course in operations management. The ideal audience for this Digital Learning Experience (DLE) is undergraduate-level students who have newly begun their business program. The case can also be used to discuss cross-training and the impact that consolidating work has on efficiency and capacity.

After working through this Digital Learning Experience, participants will be able to do the following:
  • Draw a process flow.
  • Calculate capacity and capacity utilization.
  • Explain how to add capacity to meet increases in demand.
  • Determine the costs and benefits of adding capacity to accommodate variability in demand.
Loading
Digital Learning Experience: Sam's Pizzeria: Managing Peak Demand (Digital Learning Experience) (English version) | Ivey Publishing