Sam’s Pizzeria: Managing Peak Demand

David Wood; Ali Abdel-Razek

Product #:9B20D002

Supplier:Ivey

Discipline:Entrepreneurship, Operations Management

Setting:Canada, 2018

Details:Case (PDF) • 3 pages • 2020-02-26

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In October 2018, the owner of Sam’s Pizzeria (Sam’s) in Orillia, Ontario, needed to determine how he should staff his business to keep up with an increase in demand on Halloween. Halloween had often been a source of frustration, as Sam's struggled to keep up with demand on that day. Providing customers with good-quality pizza and fast delivery was critical to Sam’s success. Not wanting to repeat the mistakes of the past, the owner knew that he would need a better plan to staff his pizzeria if Halloween were to be any different this year.

Learning Objectives

The case was developed for use in an introductory course in operations management. The ideal audience is undergraduate students who have newly begun their business program. The case can also be used to discuss cross-training and the impact that consolidating work has on efficiency and capacity. After working through the case and assignment questions, students will be able to do the following:

Draw a process flow.
Calculate capacity and capacity utilization.
Explain how to add capacity to meet increases in demand.
Determine the costs and benefits of adding capacity to accommodate variability in demand.

Sam’s Pizzeria: Managing Peak Demand

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Learning Objectives