Staffing at the Global Guidance Group

Makayla Nnadi, vice president of operations at the Global Guidance Group, must determine a staffing plan for the upcoming year. She must balance the costs of overstaffing with those of understaffing in the face of uncertain demand for future services. Students are tasked with conceptualizing a model to help answer how many staff members would be necessary to deliver the work sold in 2022. They must determine the information needs to construct a staffing model that evaluates the tradeoffs between reactive and prospective hiring.

This case would be suitable for use in a first-year operations or decision analysis course or in an elective or course module covering optimization.