Starbucks Corporation

The case is set in 2023. The protagonist is Laxman Narasimhan, Starbucks' CEO since April 1st, 2023. Starbucks is a multinational coffee company and restaurant chain with 36,000 locations worldwide, over $32 billion in revenues, and net income in 2022 of $3.3 billion. In the past five years, the company's performance has languished. CEO Narasimhan's task is to identify Starbucks' challenges as of 2023, prioritize them, and develop and implement a strategy to address them. With the U.S. in an economic downturn resulting from high inflation, Starbucks struggles to control costs. Low employee morale in the U.S. led to some 280 stores unionizing since 2021. Starbucks also bet big on China. With China lifting its zero-Covid policy, this country's revenue contribution will soon exceed 20% of Starbucks' total revenue.