Sweet Dairy Treats

The production manager at a factory that produces ice-cream treats has just received a year-end industry report predicting an unusually hot summer and a projected 25 per cent increase in ice cream and frozen dessert sales for the coming year. Although the marketing and sales managers are in celebratory mode, the production manager voices his concerns about the ability of the current set-up to keep pace with this predicted increase in demand. Sensing his doubts, the company’s president tells him that a promotion to vice-president of operations will soon be his if he can successfully manage the necessary expansion to the company’s operations.