Taming GenAI to Automate Business Processes: The Aloma Example

With the arrival of machine learning and big data, discussion in the C-suite and boardroom has shifted to how artificial intelligence (AI) can accelerate digital transformation. AI-driven business transformation, which began with predictive AI, has now moved on to a new wave of generative AI (GenAI) solutions and its impressive capabilities. What trade-offs should companies evaluate when adopting GenAI tools and how best to incorporate them in the ever-evolving mix of non-AI and predictive AI systems? What should they pay attention to when integrating them with existing systems? Where should they use them (and where not)? What role do humans play in the loop? What changes does all this entail for the organization?