TCS: Agility at Scale-Managing Change

Name: TCS: Agility at Scale-Managing Change (English version)
SKU: HK1411

Fong, Yuk-fai; Chandrasekhar, R.

Product #:HK1411

Supplier:The University of Hong Kong

Discipline:Strategy

Setting:India

Details:Case (PDF) • 11 pages • 2023-04-22

Subjects:

Business failures Competitive strategy Conglomerates IT management Project management Vision statements Corporate finance Strategy Business structures Business management Strategy

Geography:

India Asia

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$12.40

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The head of Agile Initiative Network (AIN) at TCS, an India based multinational IT services-consulting-business solutions enterprise, has been mandated by the company's CEO to lead the internal transformation of TCS at scale into an Agile enterprise. There is a three-year deadline beginning December 2017, and the transformation must be executed company-wide in a single leap. Midway into the execution of the strategy, the head of the Agile Initiative Network discovers that he had not factored in the need for change management at scale. The deficit needs to be quickly addressed to achieve the desired outcomes from the ongoing transformation. Students have an opportunity to step into the shoes of the case protagonist and resolve the managerial dilemmas he is facing in making course corrections.

Learning Objectives

After working through the case and assignment questions, student will - Recognize the need for mid-course corrections while implementing strategy - Prioritize areas of action as part of executing a strategic plan - Develop an action plan aimed at managing organizational change at scale