On the morning of November 25, 2021, the general manager of the Renaissance Suzhou Hotel received a call from the administrative committee of a nearby business district informing him that some guests who had stayed at the hotel a few days earlier had been diagnosed with coronavirus disease 2019. The administrator requested that the hotel cooperate with the government in carrying out an urgent epidemiological investigation and implementing a closed-loop operation for emergency treatment. It was Thanksgiving day and the hotel was almost fully occupied. How would the general manger and his team address this challenge?
The Renaissance Suzhou Hotel: Turning Crisis into Opportunity
Steven Zhou, Wen Chang, Abby Zhou, Xiaoyun Zheng, Jiang Yun
Product #:W34020_P
Supplier:Ivey
Discipline:General Management, Organizational Behaviour/Leadership
Setting:China, 2021
Subjects:
Industries:
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Learning Objectives
The case is suitable for undergraduate- and graduate-level courses in general management and organizational behaviour. After working through the case and assignment questions, students are going to be able to do the following:
- Understand paradoxical leadership behaviours and their complexity and the application of paradoxical leadership in a top management team.
- Identify critical elements in ensuring employees’ morale and how to avoid having them get burned out from excessive work stress.
- Analyze leadership effectiveness using the propositions of the path-goal theory of leadership.
- Define the principles of conservation of resources (COR) theory and analyze interactions between leaders and team members.