Xerox: Building, Sustaining and Monetizing Knowledge Management (2003)

Name: Xerox: Building, Sustaining and Monetizing Knowledge Management (2003) (English version)
SKU: IN-S754

Dutta, Soumitra;Van Wassenhove, Luk;Fayard, Anne-Laure;Reese, Patricia

Product #:IN-S754

Supplier:INSEAD

Discipline:Information Systems

Setting:United States

Details:Case (PDF) • 18 pages • 2003-01-01

Subjects:

Information systems Managing people Knowledge management

Geography:

United States North America

Your Price:

$9.71

Purchase this material with a free Educator Account and enjoy more benefits:

Free Educator Copy
Free Teaching Notes
Build your coursepack
Discounted academic price

Xerox has been developing and implementing knowledge management (KM) systems since 1996 and has continued to do so despite the company's hard times and KM's tarnished image following the dotcom bust. Xerox wagered that 'knowledge' was the natural, higher role for 'the document' in the workplace, and the bet is paying off. The case examines four KM projects: Eureka, its first and best knowledge management project; CodeX, the open- source software sharing platform; Angelo, the call-centre solution; and its consultancy, Xerox Connect.