Frequently Asked Questions

Coursepacks FAQ

Click here for answers on how to build and purchase a coursepack.

Creating and Managing your Account

Click here for answers on resetting your password, updating your profile, viewing your order history, and activating and verifying your account.

Pricing and Payment Information

Click here for payment options, product pricing, payment and invoicing options, and tax information and forms.

Product Information

Click here for answers on how searching products, supplemental products, product identification and product offerings.

Ordering Information

Click here for answers on how to place an order, requesting copyright permission, payment and invoicing options, and refund policy.

Educator FAQ

Click here for answers on placing an order, requesting copyright permission, gaining educator access, previewing cases and teaching notes, making reproductions, distributing electronic files and finding appropriate course content.

Student FAQ

Click here for answers on how to place and order, downloading purchased materials and storing digital files.

Bookstore FAQ

Click here for answers on how to place an order, requesting copyright permission, distributing electronic files to students and posting files to a Learning Management System.

Corporate FAQ

Click here for answers on how to place an order, request copyright permission and distribute products in a corporate setting.

Author FAQ

Click here for answers on publishing a case, submitting a case, and current case writing resources.

Copyright FAQ

Click here answers on copyright compliance.

39C Initiative FAQ

Click here to learn more on how to register for an approved 39C administrator account and order case studies.

We are here to help, contact our Customer Support Team using the form or for Author Support reach us at publishcases@ivey.ca